Cognizant Freshers Recruitment | Voice / Non Voice Process | Chennai

 Company Name: Cognizant

Job Location: Chennai

Job Category: BPO

Job Position: Voice/Non-Voice Process

Experience: Freshers

Qualification: Any Arts & Science Graduate (BSc, BCom, BBA, BA, MA, MBA, MCom)

Job Description:

  • We are looking for enthusiastic professionals for Voice/Non-Voice Processes who possess flawless communication and expertise in Technical skills.
  • If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with a passion to guide customers, we'd love to talk to you.

Eligibility Criteria:

  • Any graduates.
  • Good written & Verbal communication.
  • Interested to work in voice Process (BPO).
  • Basic computer knowledge.
  • Flexible to work Night Shifts/Rotational Shifts.
  • Ready to work from Office.

Job Responsibilities:

  • Ability to understand the issue and route it to the appropriate team.
  • Ticket Creation/Categorization/Prioritization.
  • Incident resolution and recovery.
  • Ensure meeting daily KPIs.
  • Receiving and making end-user calls.
  • Provide first-level resolutions.

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